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Care Home Support

From the outset it has always been our aim to provide all our customers and patients with the highest standards of healthcare and customer service. Our relationship with our Care home clients has been built on this foundation and we strive to grow and strengthen these relationships every day, ensuring every need and requirement is met and exceeded.

We at R Keating Pharmacies know that providing a healthcare service is not just about dispensing prescriptions but also providing expert advice and patient care in a location that is convenient to nurses, patients and customers. We aim to provide easy access to the highest quality of healthcare services, ensuring patients get what they require at a time and a place that is convenient to them.

R Keating Pharmacies consist of Daarwood Pharmacy; Newcastlewest, Southside Pharmacy; Roxboro and Ballycasey Pharmacy; Shannon as well as our online store www.pharmacystore.ie. Daarwood Pharmacy opens seven days per week all year round with late opening until 8pm Monday to Friday and until 6pm on Saturdays, Sundays and Bank Holidays. This ensures that our customers have access to pharmacy services every day of the year if required. At R Keating Pharmacies we provide training for staff so that everyone who works in the pharmacy carries out our services confidently and respectfully and knows how to offer and provide appropriate assistance. All our Pharmacies are conveniently locatedwith easily accessible car-parks that include disability parking spaces on our doorstep.

We are available to help every day of the year should the need arise.


Our approach to care is informed by our mission which is as follows:

In providing excellent care, we cherish the uniqueness and dignity of each person, showing compassion and respect.
We strive for quality and integrity in all we do. This mission is based on our core values of:
respect; compassion; quality and advocacy.

Services Provided

Excellent Customer Care

At R Keating Pharmacies we have been providing excellent customer service to our Care Home partners for over 15 years. We recognise that change is constant in your business and ensure our support models are flexible and can adapt quickly to your requirements.

We would like to continue discussions to ensure that the service we provide is tailor-made to suit the specific needs of your care home.

Free Delivery and Collection

We offer free flexible delivery & collection service tailored to our customers needs. We deliver our customers medication every Friday covering the following week.

We will provide you with a dedicated pharmacy team that will get to know you and your patients medical needs. We believe that having a person who knows the patients and their medications and carries out regular visits is crucial and fundamental to the delivery of a good service. Our pharmacist or pharmacy technician will visit the Care Home to collect and deliver prescribed medication and is also available on site to answer any queries and provide advice.

Prescription Collection Service

We liaise with the Doctors’ surgeries to arrange and collect repeat prescriptions for all the patients. Over time, we have developed trusting relationships with all Doctors’ surgeries in the area.

There is continuous communication between the surgeries and us to ensure that patient care is kept to the highest standards which is vital to the service required by your Care Home.

We have protocols to order and collect prescriptions from the surgery for required medications removing this task from your staff. Presently many of our doctors have transitioned to Healthmail which is a fast, secure and efficient way of delivering patient repeat prescriptions.

Monitored Dosage System - Nulife

The team at R Keating Pharmacies are dedicated to the health of all patients, either within a residential home or community environment. We aim to provide a medication system that is appropriate to all patients. We can provide medicines to patients in your Care Home in the Monitored Dosage Systems (MDS), Nu-Life.

Nu-Life is the market leader in offering Care homes a complete solution for the management of patients’ medicines. The Nu-Life system along with the MAMA Application provides a single system for administering, recording and reviewing medicines for patients. Each party involved with patient care have access to the system: care centre staff, the doctor and the pharmacy.

Care Centre staff, the Doctor & the Pharmacy

The advantages of this system inlcude:

  • Doctors can now digitally sign all Kardex records
  • Kardex records are updated immediately resulting in greater patient care
  • As all medicines to be administered are entered into the system, drug omissions are prevented
  • Improved time management and efficiency of delivering medication and recording, freeing up nurses/carers time
  • Medicines are individually sealed in removable tamper-evident pods, therefore no handling of medication is required
  • 28-pod trays with drug and patient information printed on every pod
  • Increases the confidence and security by knowing that what you are administering is the correct medication for the correct patient at the correct time
  • Its’ clear and complete lay out vastly eliminates the risk of medication errors in dosage or medicine identification
  • Drug wastage is reduced to a minimum

The system works by providing weekly trays for each patient containing their medication pods. Each pod identifies the patients name, what it contains and the time and date of administration. These trays are stackable and come with a trolley for ease of use. Each tray has the name of the patient on the side so they are easily identifiable when stacked.

We are confident that you will find this system Safe, Effective and Extremely Easy to Use.

Med-Easy Pouch Packing Machine

The Tosho Xana tablet packing machine is an automated MDS solution that dispenses single and multi-dose medication into pouches. Tosho have extensive experience in dispensing technology with a hospital and pharmacy customer base across 20 countries worldwide, with the idea of handling drugs more safely and efficiently than before.

Compliant with strict EU Directives, Tosho products deliver precision construction and pass various quality validations. In such a strict business environment, Tosho Xana machines have been successfully recognized as the de facto standard of tablet dispensing machines.


How it Works

The Xana machine holds a range of drugs that are stored in cassettes, which have been specifically calibrated for each drug. Typically, the tablets are deblistered for the cassettes, which are loaded into the machine. The dispensary software transmits the prescription details to the Xana machine and packing of the tablets commences. The tablets are dispensed into individual pouches in chronological order, with the relevant patient details, drug details, drug descriptions and directions printed clearly on each pouch. The pouches can be made bespoke to each patient’s requirements. Complex dosing regimens can be incorporated into the final product such as increasing or decreasing dosages or weekly/bi weekly regimens. The pouches can be checked efficiently as the contents are clearly visible and the details printed on the pouch are easy to read. When it is time to take the medication, the pouch can easily be opened by tearing across the perforated edge.

Speed with Increased Safety

The pouches are dispensed in a roll in chronological order, with all the relevant patient and drug information printed on one side. The printing layout can be designed easily, and the printing is clear and legible. The rotor cassettes are specifically calibrated for each drug with the drug information stored on a chip. The Intelligent Feeder base (IF) in the Xana shelves read the data on the cassettes chip, and easily identify the contents of the cassette, helping to prevent packing errors. The cassettes use an antistatic resin with a UV blocking rate of over 98% to maintain the stability of the medication while in the cassettes.

Additional Supports

Patients Medication Records

We build up a comprehensive computerised history of all the patients. We have details of their medication requirements and the frequency of dosage regimens.

This enables us to have an ongoing ability to monitor patient’s prescriptions and compare with previous prescriptions and advise of any medication interactions, previous adverse reactions or possible allergies.

We will gather information specific to each patient in relation to any special requirements they may have. We will regularly carry out Medicine Usage Reviews for the patients to optimise patient care and the use of medication.

Stock Control

We have a stock control system in place. This system eliminates excess stock because only medication that is required is ordered on a weekly basis ensuring there is no stockpiling of medicines, which has inherent risks and storage problems.

We have an email / fax procedure for ordering non blister pack items. These are typically ordered on a weekly basis usually on a Wednesday for delivery on a Friday.

We arrange for the collection and disposal of out of date and excess medicines at our expense. These medicines are then suitably destroyed in accordance with GDPR compliance and as per the PSI Guidelines on the Disposal of Medicinal Products.

Communication

We believe in keeping communication channels open with our customers at all times. We have a dedicated email address for the ordering of stock and transfer of information.

We also have the option to receive fax requests but we recommend email communication as it is more secure and can be tracked.

We will pro-actively contact management and staff on a regular basis to ensure we are supporting your business needs. You will have a dedicated point of contact at all times to address all service issues and support your changing business needs.

Care Home Team Training & Health Information

Training is an essential element of a successful implementation. Our dedicated team are the best trainers and provides comprehensive training support to give your staff the confidence they need. Ongoing training is provided on site at a time that suits your team.

We can provide both on-site and online training in relation to new products and services relevant to your Care Home. We can also provide in-store and online pharmacist consultations.

We receive the latest updated information on the licensed use of products from our pharmaceutical suppliers and share these updates with our Care Home customers on an ongoing basis.

Covid 19 Prevention & Management

We recognise the significant impact that the Covid 19 pandemic has had on the Care Home sector. With this in mind we have tailored both our operating procedures as well as our service and product offerings to assist with your Covid 19 management.

  • Covid 19 operating procedures
  • Delivering Team PPE
  • Online close contact management and recording
  • Trained Covid 19 team champion
  • Integration with customer Covid 19 policies

Products & Services

  • Full PPE and Covid prevention product portfolio
  • Bulk buying saving opportunities
  • Covid 19 prevention managed solution
  • Rapid response delivery

Regulatory Compliance

R Keating Pharmacies comply with all HIQA and HSE requirements in relation to supply of medication to residential care homes.

We have a comprehensive list of Standard Operating Procedures (SOP’s) in place and all staff have been trained on these and any other relevant documents. These SOPs ensure a safe, efficient and accurate supply of medicines to your Care Home. The SOP’s are regularly reviewed to ensure we maintain best practice.

We have the facility to carry out a care centre audit in relation to the management of medicines on a quarterly basis. We have found that Care Home management find this a useful tool as it sometimes highlights practices that could be improved.

Customer Rewards Scheme

We are delighted to offer all Care Home staff and patients a 10% discount (excl. prescription medication) both in-store and online at www.pharmacystore.ie

Costs

All our services are free of charge to your Care Home. We will provide the equipment used in the supply of medicines at no cost. The HSE require all pharmacies to collect a prescription levy for patients on the GMS Medical Card Scheme.

We operate a billing management process directly with your patients so you will not be billed for any patients medication costs. To facilitate this we have created a new patient form for the Care Home to capture all of the patients relevant details to allow the pharmacy to supply medicines to the patients without delay.

We continually try to minimise any costs to the Care Home patients and deal with each individual care with care and professionalism.

Conclusion

We recognise the Care Home business is constantly evolving and changing and will work closely with you and your team to ensure that all pharmacy related needs are closely met and exceeded.

In conclusion, we currently supply the medicines to care centres and through hard work and good communication by both parties we have now developed a successful formula which allows for straight forward ordering and delivery of medicines. This system is then fully backed up by the pharmacy team that is always available to help, whether by a simple phone call or an indepth training session.

Thank you for taking the time to read our proposal and I look forward to hearing from you.

Rory Keating

Managing Director 

R Keating Pharmacies

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